Payment Policy – Letterboxes Direct

Payment Policy

At Letterboxes Direct, we aim to provide a seamless and secure shopping experience. Below are the details of our payment policy, including accepted payment methods, transaction security, and refund information.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit & Debit Cards: Visa, MasterCard and American Express
  • Digital Wallets: Apple Pay and Google Pay

All transactions are processed in GBP (£).

2. Payment Processing

  • All payments are processed immediately upon placing an order.
  • For bank transfers, orders will be processed once the payment has been confirmed.
  • If there are any issues with your payment, we will notify you via email.

3. Payment Security

Your security is our priority. We use industry-standard encryption and security measures to protect your payment information.

  • All transactions are secured using SSL (Secure Socket Layer) encryption.
  • We do not store or have access to your payment details; all transactions are securely processed by our payment providers.
  • We comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure secure payment processing.

4. Refunds & Chargebacks

  • Approved refunds will be processed to the original payment method within 7 days.
  • If you believe an unauthorised transaction has occurred, please contact us immediately.
  • Chargeback requests should be directed to your payment provider. However, we encourage you to contact us first to resolve any disputes.

5. Failed or Declined Payments

If your payment is declined:

  • Please check that your card details are correct.
  • Ensure that your bank has not blocked the transaction.
  • Try an alternative payment method or contact us for assistance.

6. Contact Us

If you have any questions regarding payments, please contact us:

Email:support@letterboxesdirect.co.uk
Address:Letterboxes Direct
Unit A 82 James Carter Road

Mildenhall,
Suffolk
England
IP28 7DE
Contact Number:+44 7591 424502 (Mon-Fri 9:00 AM – 5:00 PM)

Thank you for shopping with Letterboxes Direct. Your trust and security are important to us.