Shipping Policy – Letterboxes Direct

Shipping Policy

At Letterboxes Direct, we strive to ensure your orders are processed and delivered efficiently. Please review our shipping policy below for details on delivery times, costs, and regions we service.

1. Shipping Regions

We currently ship to the following regions:

  • Domestic Shipping: We deliver across the United Kingdom
  • International Shipping: Currently, we do not offer international shipping. Please contact us for availability.

2. Processing Time

  • Orders are typically processed within 1 working day after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom or personalised orders may require additional processing time. Customers will be notified of estimated dispatch dates.

3. Shipping Costs

  • Shipping costs are free of charge to customers in the United Kingdom.

4. Cut-off and Delivery Times

Cut-off and delivery times are as follows:

  • Cut-off time: 12 AM Greenwich Mean Time (London) Timezone Monday to Friday
  • Standard Shipping: 2-3 working days
  • International Shipping: Currently, we do not offer international shipping. Please contact us for availability.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or customs processing.

5. Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
  • If you do not receive tracking details, please check your spam folder or contact us at support@letterboxesdirect.co.uk.

6. Delivery Issues

If you experience any issues with delivery, please note:

  • Letterboxes Direct is not responsible for delays caused by couriers, weather conditions, or customs processing.
  • If your package is marked as delivered but has not arrived, please check with your local postal service or neighbours before contacting us.
  • If your order arrives damaged or incomplete, please report the issue to us within 48 hours of delivery with photos for review.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.
  • If an incorrect address is provided and the package is returned to us, the customer may be required to pay additional shipping fees for re-delivery.
  • We are not responsible for lost packages due to incorrect shipping details provided by the customer.

8. Lost or Stolen Packages

Letterboxes Direct is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package has been lost, please contact the shipping carrier directly or reach out to us for assistance.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us:

Email:support@letterboxesdirect.co.uk
Address:Letterboxes Direct
Unit A 82 James Carter Road
Mildenhall,

Suffolk
England
IP28 7DE
Contact Number:+44 7591 424502 (Mon-Fri 9:00 AM – 5:00 PM)

Thank you for choosing Letterboxes Direct. We appreciate your business!