At Letterboxes Direct, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, shipping address, and payment details when you place an order or contact us.
  • Non-Personal Information: Such as your IP address, browser type, device information, and browsing behavior on our website.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders, including delivery and customer support.
  • Send order confirmations, updates, or important notifications.
  • Respond to your inquiries and provide support.
  • Improve our website, products, and services based on customer feedback.
  • Comply with legal obligations or enforce our Terms and Conditions.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Trusted third-party service providers who assist with payment processing, shipping, or website analytics.
  • Law enforcement or regulatory authorities, if required by law.
  • Third parties in connection with a business transfer, merger, or sale of assets.

4. Data Protection and Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage system is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyse website traffic, personalise content, and remember your preferences. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-out of receiving marketing communications by contacting us or using the unsubscribe link in our emails.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website. Your continued use of our services constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: support@letterboxesdirect.co.uk
  • Phone: +44 7591424502
  • Address: Letterboxes Direct Unit A 82 James Carter Road Mildenhall, Suffolk England IP28 7DE

Thank you for trusting Letterboxes Direct. Your privacy is important to us.