Welcome to Letterboxes Direct! These Terms and Conditions (“Terms”) govern your use of our website, services, and the purchase of products from Letterboxes Direct. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. General Information

  1. Letterboxes Direct is a retailer of high-quality letterboxes and key safe boxes.
  2. These Terms apply to all visitors to our website, customers, and anyone using our services.
  3. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website signifies your acceptance of the updated Terms.

2. Products

  1. All products sold by Letterboxes Direct are subject to availability. We reserve the right to discontinue or modify any product without notice.
  2. We strive to provide accurate descriptions and images of our products; however, slight variations in colour, design, or specifications may occur.
  3. It is your responsibility to ensure the product you select meets your requirements before purchase.

3. Pricing and Payment

  1. All prices listed on our website are in GBP and include applicable taxes unless otherwise stated.
  2. We reserve the right to change prices at any time without notice. However, the price displayed at the time of purchase will apply to your order.
  3. Payments can be made via accepted payment methods outlined on our website. Orders will not be processed until payment is received in full.
  4. If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

4. Shipping and Delivery

  1. We offer shipping to designated regions as outlined on our website. Shipping fees, estimated delivery times, and terms are provided at checkout.
  2. Delivery times are estimates and may vary due to factors beyond our control, such as shipping carrier delays.
  3. Risk of loss or damage to products passes to you upon delivery.
  4. It is your responsibility to provide accurate shipping information. We are not liable for delays or additional costs resulting from incorrect details.

5. Returns and Refunds

  1. We accept returns within 30 days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.
  2. Custom or personalised products are non-returnable unless faulty or damaged upon arrival.
  3. To initiate a return, contact our customer service team at support@letterboxesdirect.co.uk.
  4. Refunds are issued to the original payment method and may take up to 7 working days to process.
  5. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly supplied by us.

6. Warranty

  1. Our products come with a 12 month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.
  2. If you believe your product is defective, contact our customer service team with details and proof of purchase.

7. Intellectual Property

  1. All content on our website, including text, images, logos, and designs, is the property of Letterboxes Direct and protected by applicable copyright and trademark laws.
  2. You may not copy, reproduce, distribute, or use any content from our website without prior written consent.

8. Limitation of Liability

  1. To the maximum extent permitted by law, Letterboxes Direct is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  2. Our total liability in connection with any purchase shall not exceed the price paid for the product.

9. Privacy

  1. We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law

  1. These Terms are governed by and construed in accordance with the laws of United Kingdom.
  2. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in United Kingdom.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us:

  • Email: support@letterboxesdirect.co.uk
  • Phone: +44 7591424502
  • Address: Letterboxes Direct Unit A 82 James Carter Road Mildenhall, Suffolk England IP28 7DE

Thank you for choosing Letterboxes Direct. We appreciate your business!